Shipping & Returns

Shipping

Mask Kalkan dispatches orders from Türkiye. Our store serves customers in the United States and Germany.

Available shipping methods and charges are displayed at checkout. If you need a delivery estimate for your address, contact us before ordering.

Any taxes or import charges collected by the store are displayed at checkout. Review the final order total before payment.

Returns

Our current Refund Policy provides a 14-day return request period from delivery, subject to its conditions.

To start a return, email maskkalkan@gmail.com with your order number. Please wait for return instructions before sending your item.

Damaged or incorrect items

Please contact us promptly after delivery if an item is damaged, defective or different from your order. Include your order number and a photo so we can review the issue.